Refund Policy

1. Commercely Subscription Refunds

Current Free Plan: Commercely is currently free during our early access period. No subscription fees are charged, therefore no refunds apply.

Future Paid Plans: When Pro and Business plans launch, the following refund policy will apply:

• Annual subscriptions: Refund available within 14 days of purchase if you have not significantly used the service.
• Monthly subscriptions: No refund for the current billing period. You may cancel at any time to prevent future charges.
• Downgrades: If you downgrade from a paid plan, no partial refunds are issued for the remaining period.

2. Merchant Store Refunds

Commercely is a platform provider, not a seller.

Customer refunds on merchant stores: Each merchant on Commercely is responsible for setting and enforcing their own refund policy for their store customers.

Commercely does not process refunds between merchants and their customers. Any disputes should be resolved directly with the merchant.

If a merchant is unresponsive: Contact our support team and we will assist in mediating the dispute where possible.

3. Cancellation Policy

You may cancel your Commercely account at any time:

• Go to Account Settings → Billing
• Select "Cancel Subscription"
• Confirm cancellation

After cancellation:

• Your store remains active until the end of the current billing period
• No further charges will be made
• Your data is retained for 30 days for export purposes

4. Disputed Charges

If you believe you have been charged incorrectly:

• Contact us within 30 days of the charge
• Provide your account email and charge details
• We will investigate and respond within 5 business days

For fraudulent charges, contact your bank or payment provider immediately.

5. Refund Process

Approved refunds are processed as follows:

• Credit/debit card: 5–10 business days
• Bank transfer: 3–7 business days

Refunds are issued to the original payment method only.

6. Non-Refundable Items

The following are non-refundable:

• Domain registration fees (third-party)
• Transaction fees already processed
• Customisation or setup services
• Any service explicitly marked non-refundable

7. Contact Us

For refund requests or billing questions:

Email: billing@commercely.ai | Address: Riyadh, Saudi Arabia | Response: Within 2 business days