Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create a Commercely account
• Set up your online store
• Process transactions through our platform
• Contact our support team
• Subscribe to our newsletter

Types of information collected:

Account Information: Name, email address, phone number, business name, and password when you register for Commercely.

Store Information: Products, pricing, inventory, customer orders, and other content you add to your store.

Payment Information: We do not store full payment card details. Payment processing is handled by our certified payment partners.

Usage Data: Information about how you use Commercely, including pages visited, features used, and time spent on the platform.

Device Information: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns
• Detect and prevent fraudulent transactions
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

Service Providers: Third-party companies that help us operate our platform, including payment processors, cloud hosting providers, and analytics services.

Legal Requirements: When required by Saudi Arabian law, court order, or governmental authority.

Business Transfers: In connection with any merger, sale, or acquisition of Commercely.

With Your Consent: For any other purpose with your explicit consent.

4. Data Storage & Security

Your data is stored on secure servers located in compliance with Saudi Arabian data protection regulations.

We implement industry-standard security measures:

• 256-bit SSL encryption for all data transmission
• Regular security audits and penetration testing
• Access controls limiting employee data access
• Regular automated backups

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies

Commercely uses cookies and similar tracking technologies to enhance your experience.

Types of cookies we use:

Essential Cookies: Required for the platform to function. Cannot be disabled.

Analytics Cookies: Help us understand how merchants use Commercely. Can be disabled.

Marketing Cookies: Used to show relevant advertising. Can be disabled.

You can control cookies through your browser settings. Disabling some cookies may affect platform functionality.

6. Your Rights

As a Commercely user, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at privacy@commercely.ai

7. Children's Privacy

Commercely is not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Sending an email to your registered address
• Displaying a notice on our platform
• Updating the "Last updated" date above

Continued use of Commercely after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Email: privacy@commercely.ai | Address: Riyadh, Saudi Arabia